Refund policy

1. To be eligible for a return, your item must be in the same condition that you received it. It MUST be in its original packaging and resealable. No refund will be granted for returns on installed then removed, altered, edged, damaged or painted parts.

2. No refund will be given for any part returned more than 14 days after the original purchase date and will be returned to you at your expense. No return will be accepted after 14 days. You MUST contact us by email to initiate a return with picture evidence and reason for return.

3. If we made a mistake and sent the wrong item, we will provide 100% refund. For all other return requests, there is a restocking fee of 20% and the original shipping fee is non-refundable. Buyer is responsible for return shipping fees. 

4. To start a return, you can contact us at info@moesauto.ca with your order number, pictures and reason for return. Once we approve your request for return you can return the item to us. Once we receive the item back, we will refund you. Items sent back to us without first requesting a return will not be accepted.

5. The steps stated above for returns apply to ALL pickup orders as well. At pickup, you are responsible to inspect the item to confirm it is the correct part and verify that it is not damaged. If you do not inspect the item, you forfeit your right to any claims that the item was damaged, incorrect, inadequate or unacceptable in any way. We will not accept damaged parts as a return. However, if the part is undamaged and in it's original condition and you would like to return it, you are welcome to drop it off at the same pickup location by appointment, or ship it back to us at your cost. 

You can always contact us for any return question at info@moesauto.ca. We have a strict return policy, and if you do not follow the steps stated above, we will not entertain any return or refund requests including chargebacks. 

Cancellation of orders

1. If an item is out of stock, we will cancel the order and provide 100% refund back to the original payment.

2. If you decide to cancel an order that has not shipped yet but is being processed, we will gladly cancel the order and refund you less a 5% cancellation fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Any damaged part must be reported within 24 hours from delivery date. Please contact us at info@moesauto.ca with pictures of the damaged part to process return.

Exceptions / non-returnable items

Painted, Installed then removed, Altered or edged parts will not be accepted for return. Parts returned without their original packaging will not be accepted for return.

Refunds
All accepted returns will be processed within 3-4 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (Price of part - 20%). Please remember it can take some time for your bank or credit card company to process and post the refund too.